Returns & Refunds

Our 30-Day Return Policy

Most items can be returned within 30 days of delivery for a refund or replacement, as long as they are unused, in original condition, and returned with any tags or packaging included.

• Return window: 30 days from the date your order was delivered.
• Items must be in new, resellable condition.
• Some personal-use items may be final sale for hygiene reasons (clearly marked on the product page).

How to Start a Return

1. Locate your order number from your confirmation email or Order Tracking.
2. Email us at support@rgmcollections.com with:
   • Your full name
   • Order number
   • Item(s) you’d like to return
   • Reason for the return
3. We’ll reply with simple instructions and a return shipping address.

Refunds

Once your return is received and inspected, we’ll process your refund back to the original payment method (PayPal or card used at checkout).

• Refund processing time: typically 3–7 business days after we receive your return.
• You’ll receive an email confirmation when your refund has been issued.

Exchanges & Damaged Items

Wrong size or color? Contact us and we’ll help with an exchange if stock is available.

Item arrived damaged or incorrect? Please email photos within 7 days of delivery so we can assist quickly.

Questions?

If you’re not sure whether your item is eligible for return, email us at support@rgmcollections.com and we’ll be happy to help.